Woman claims she was racially profiled at Shadyside Apple store – WTAE Pittsburgh5 min read

https://www.wtae.com/article/apple-store-woman-claims-she-was-racially-profiled/36524121

An encounter at a Pittsburgh-area Apple store left a woman fearing for her life.Felicity Williams claims she was racially profiled and it started over her facemask.”I was certainly afraid for my life,” Williams said. “I had the adrenaline in the moment where I was trying to think how do I engage to protect myself?”Williams is an attorney from Pittsburgh and believes she was racially profiled at the Shadyside Apple store on Saturday.”I do not think she would have called the police had I been a white male or a white woman,” she said. “I absolutely do not.”Williams said it stemmed over the face mask she was wearing. She said a store manager asked her to put on a different mask because hers had a vent and according to that manager it was against store policy. Williams said she asked to see the policy, but says the manager wouldn’t show it to her.”I looked into the store and I see there are people in all kinds of masks,” she said. “So now I’m confused because it doesn’t seem like Apple policy is to change your mask because other people in the store have their mask on.”Williams said things escalated and Pittsburgh police were called. “I feel singled out here in this situation and why? It really isn’t about the policy,” she said. “It’s about the fact of her reaction to wanting to see the policy was I’m just going to call the police with security in the store knowing that I was a Black woman and that just wasn’t safe. She escalated it to what could have been a violent situation.”Williams went live on Facebook as police arrived and eventually left the store.Pittsburgh’s Action News 4 stopped by the Apple store on Monday but no one could comment. Williams said she would have put on a different mask if they would have shown her the policy against wearing one with a vent.”This was a customer service issue, not something rising to the level to engage police officers,” she said. “If that’s what Apple’s policy is, that’s what Apple’s policy is. However, they do not have it posted anywhere in the store. It is a relatively unique policy. I’ve never experienced that anywhere else before and you would think they’re standard protocol if you’re going to deny someone service based on this policy, if they ask you to produce it you would simply produce it.”Williams said a family member scheduled another appointment for her to get her phone fixed on Sunday. She said she had a completely different experience and was in and out within an hour.Pittsburgh’s Action News 4 is awaiting a reply from Apple.

An encounter at a Pittsburgh-area Apple store left a woman fearing for her life.

Felicity Williams claims she was racially profiled and it started over her facemask.

“I was certainly afraid for my life,” Williams said. “I had the adrenaline in the moment where I was trying to think how do I engage to protect myself?”

Williams is an attorney from Pittsburgh and believes she was racially profiled at the Shadyside Apple store on Saturday.

“I do not think she would have called the police had I been a white male or a white woman,” she said. “I absolutely do not.”

Williams said it stemmed over the face mask she was wearing. She said a store manager asked her to put on a different mask because hers had a vent and according to that manager it was against store policy.

Williams said she asked to see the policy, but says the manager wouldn’t show it to her.

“I looked into the store and I see there are people in all kinds of masks,” she said. “So now I’m confused because it doesn’t seem like Apple policy is to change your mask because other people in the store have their mask on.”

Williams said things escalated and Pittsburgh police were called.

“I feel singled out here in this situation and why? It really isn’t about the policy,” she said. “It’s about the fact of her reaction to wanting to see the policy was I’m just going to call the police with security in the store knowing that I was a Black woman and that just wasn’t safe. She escalated it to what could have been a violent situation.”

Williams went live on Facebook as police arrived and eventually left the store.

Pittsburgh’s Action News 4 stopped by the Apple store on Monday but no one could comment.

Williams said she would have put on a different mask if they would have shown her the policy against wearing one with a vent.

“This was a customer service issue, not something rising to the level to engage police officers,” she said. “If that’s what Apple’s policy is, that’s what Apple’s policy is. However, they do not have it posted anywhere in the store. It is a relatively unique policy. I’ve never experienced that anywhere else before and you would think they’re standard protocol if you’re going to deny someone service based on this policy, if they ask you to produce it you would simply produce it.”

Williams said a family member scheduled another appointment for her to get her phone fixed on Sunday. She said she had a completely different experience and was in and out within an hour.

Pittsburgh’s Action News 4 is awaiting a reply from Apple.

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