Treyarch have responded to reports of Black Ops Cold War Zombies players receiving the ‘Sail 630 Nuclear Bug’ error code and having their accounts permanently banned afterward.
In a new update on April 16 on Reddit, Treyarch Community Manager has stated that they investigated the issue even further and have identified a number of bans caused by this bug that will be reversed.
He states that not all bans have been reversed, as some very in fact legitimate bans in the mode, but many have after a security enforcement review.
Foxhound commented on a Reddit post with the latest statement from the studio:
Hello! The Sail 630 Nuclear Bug notice is indeed a disconnect message as previously shared and now noted by your peers. If you are disconnected mid-match, this error has the potential to show up.
We have an update to share: recent account enforcements have been reviewed and, where appropriate, accounts believed to be operating in good faith have been restored. Accounts that included additional flags for exploits will retain their enforcement.
As always, we encourage everyone to enjoy Zombies on PC within the terms of service.
He followed up further after a user commented asking why they decided to “lie” initially. Foxy replied that he provided the latest information he had at the time, but after further investigations things changed.
We’ve always relayed the most recent information available at the time of postings. According to the data available to us, accounts that have retained their enforcement are verified to have broken the Call of Duty: Black Ops Cold War Security and Enforcement Policy. Accounts believed to be operating in good faith have been restored.
He also reiterated that PC players are “safe” to continue playing Zombies in Black Ops Cold War.
As we mentioned above, you’re safe to enjoy Zombies on PC within the terms of service. No worries about going for high rounds!
In the early days of Black Ops Cold War, Zombies players were having their World Record runs abruptly ended by consistent crashes. Now, a new error code has been kicking Zombies players back to the menu, and they claim their accounts are permanently banned when they log back on.
Since April 2nd, the ‘Sail 630 Nuclear Bug’ has been crashing PC players’ Zombies games when they’re on high levels. Reddit user Korlesa was allegedly banned after receiving this code and posted to the CODZombies subreddit to highlight the issue.
In the post titled, “People are being falsely banned while going for high rounds in Zombies on PC,” Korlesa described how “after going 50+ rounds people are receiving a “Sail 630 Nuclear Bug” Error. Upon exiting to Battle.net we see that we have been permanently banned.”
Before the post was locked, to back up their claim, Korlesa compiled over 70 posts to the Activision Support page in which players reported they had been falsely banned after receiving the Sail 630 Nuclear Bug.
Korlesa summed up these reports highlighting what the majority of them had in common:
- They were on PC
- They were playing Zombies
- They were on a high round (50+)
- They received the same error (Sail 630 Nuclear Bug)
Treyarch’s Community Manager, Josh Torres, aka FoxhoundFPS, replied to the Reddit post. “I’m unable to assist with this issue,” he said. “All infractions undergo a thorough review process by the security team before enforcement.”
However, the original post and the CODZombies subreddit continued to be flooded with players reporting the issue and worrying if they’re safe to play. After a concerned Zombies fan asked if they should avoid playing the game until the issue has been fixed, FoxhoundFPS replied with a full statement.
We are aware that some players are seeing the Sail 630 Nuclear Bug message and then are unable to connect while seeing a ban message. The ban message is not a product of disconnect errors. For questions about enforcement policies, please visit this link.
I’ve spoken with our teams regarding the recent Sail 630 Nuclear Bug threads and reports, and here’s what I have to share.
Sail 630 Nuclear Bug: This error string is currently presented instead of the standard disconnect language when a disconnect occurs in the Zombies menus on PC. PC players would typically see, “Connection to the Blizzard game server has been lost. Please exit and try again. BLZBNTBGS000003F8.”
We encourage players to continue playing Zombies as per usual, which includes chasing high-rounds and personal bests.
After another user asked if players who have been banned after seeing the error message will get their accounts back, FoxhoundFPS reiterated his statement.
I stated in my post that the bans are not the result of the disconnect or the disconnect error. The recent enforcements are not bugs or errors.
Players that experience disconnects are not subject to enforcement unless they are violating the Call of Duty: Black Ops Cold War Security and Enforcement Policy. As I have always stated, all infractions undergo a thorough review process by the security team before enforcement.
Players are able, and encouraged, to maintain or resume normal Zombies gameplay.
To summarize, Torres passed on players’ concerns to the security team, who then said that the Sail 630 Nuclear Bug is a standard error message unrelated to player bans.
Image Credit: Activision